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Cust Sls & Svc Rep Rtl (Lo) The

Job Title:
Cust Sls & Svc Rep Rtl (Lo) - TheJob ID Number:
5108430Schedule Type:
Reg-TimeWork Hours:
40Location:
Lady Lake,FLQualifications:
At Wells Fargo, our vision is to satisfy all our customers' financial needs and help them succeed financially.
In this role, you will help us deliver on our vision and build lifelong relationships with our customers.
You also will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive.
As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.
The Customer Sales and Service Representative (LO) CSSR (LO) provides prompt quality service to ensure customer retention and sales support.
The CSSR (LO)'s key responsibility is to satisfy all of Wells Fargo customer's service needs and to help them succeed financially through quality retail product sales and referrals.
A CSSR (LO) performs a wide range of services including exercising excellent customer service in all customer interactions and following up on Teller referrals and Teller job duties as necessary.
Based on the specific store's needs a CSSR (LO) may spend a portion of their time handling cash transactions.
CSSR (LO)s principally center efforts on proactively servicing mass-market customers, selling basic products to existing customers, and referring customers to other areas of the bank for more complex products and/or services.
Normal work schedules typically fall between 7AM - 6PM including Saturdays between 8AM - 3PM.
Schedules may change based on store needs.
Please Note:
Based on the volume of applications received, this job posting may be removed prior to the indicated close date.
If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.
1+ years experience in customer service or interacting directly with customers.
1+ years experience meeting sales goals/quotas.
1+ years experience working in a team environment.
1+ years sales experience (either in person or over the phone).
Persons in this position must meet the Consumer Financial Protection Bureau loan originator qualification requirements and must comply with Wells Fargo policies related to these requirements.
The loan originator qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards.
Successful candidates must also meet ongoing regulatory requirements including additional screening.
6+ months experience handling cash such as preparing deposits, handling store revenue.
6+ months experience using basic computer software such as Microsoft Office Suite, word processing software, spreadsheet software.
Ability to speak clearly, succinctly, and accurately using a pleasant tone while using common conversational courtesies.
Additional experience meeting or exceeding performance goals with respect to products and/or services (either in person or over the phone).
Experience assessing and meeting the needs of customers and/or solving customer problems.
Experience with engaging customers after identifying key product features and benefits that match customer needs.
Experience in position(s) where individual and team goals were monitored.
Experience in the financial industry.
Experience interacting positively with upset customers.
Experience meeting customer satisfaction goals.
FL-Lady Lake:
13707 N Us Highway 441 - Lady Lake, FL

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