Retail Greeter/Sales Representative 57401

Customer Service, Computer skills and Retail exp required.
Hours will vary depending on the weekly schedule.
Stores are open 7-days a week, scheduling flexibility is a must including nights and weekends.
This is a FULL-TIME TEMP TO HIRE position, and hours will vary per week.
Professional dress code is required.
Able to stand for long periods of time.
Responsible for greeting others and introducing them to the wireless solutions (service, equipment and accessories) offered by client.
Participate in team selling activities by demonstrating products or accessories, helping create customer solutions and reinforcing buying decisions Direct customer traffic and transition others to Solutions Specialists to ensure that customer's needs are met in a timely manner.
Ensure customer satisfaction and resolve all customer issues and concerns.
Provide support in processing service transactions Develops new prospects and interacts with existing customers to increase sales of an organizations products and/or services Remain current on all wireless products, services, industry and competitive trends Providing a consistently excellent customer service experience by maintaining the highest degree of courtesy,confidentiality and professionalism Maintaining strong knowledge of new wireless products, accessories, pricing plans, promotions and service features Educating and engaging customers through product demonstrations Meeting sales objectives for wireless phones, services and accessories Handling all administrative aspects of the sale including:
completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders Handling phone inquires from customers on billing issues, payments, upgrades, trade-ins, service changes Assist in the daily overall business operations activities including cash management and asset protection of store inventory.
Associate Degree or Higher 4 plus years of retail sales experience with key holder/cash handling responsibilities is REQUIRED Excellent interpersonal, verbal and written communications skills and attention to detail Ability to multi-task in a fast paced team environment Computer proficiency Must be able to work a flexible schedule including evenings, weekends and holidays Ability to stand on feet all day.
Experience Actions Be SMART (Ex.
Smile and engage, Make a connection, Always use names, Recommend a personalized solution, Thank the customer) Be Considerate and respectful (Ex:
Open doors, say please and thank you, offer to help; walk people out after sale, use focused personal attention, treat others as you want to be treated) Introduce and encourage zone exploration (Ex.
Introduce products and digital content while customers are waiting) Ensure customer satisfaction (Ex.
During experience and as customer leaves) Live the Credo (Ex:
We know teamwork enables us to serve our customers better and faster.
Exemplifies an attitude of ownership to go above and beyond for the customer) Create learning opportunities (Ex.
Ensure customers and team learn something new) Identify and adapt to others' styles (Ex.
Know yourself, know your teammates and be able to adjust your style to suit others; engage others ) Required Skills:
Desired Skills:

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